Job Description
Join the Apex Solutions Team – Immediate Start Available!
We are looking for a highly motivated Night Shift Tech Support Specialist to provide top-tier technical assistance to our growing client base in San Francisco, CA. If you thrive in a 24/7 environment and want to start a rewarding career immediately, we want to hear from you.
Why Choose Apex Solutions?
- Immediate Start: Don't wait weeks for a start date.
- Competitive Compensation: Earn between $22.00 and $28.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance from day one.
- Professional Growth: Clear pathways for advancement in a tech-forward environment.
As a Night Shift Specialist, you will ensure our systems remain operational and our clients receive the support they need during critical off-hours.
Responsibilities
- Monitor and troubleshoot technical issues for clients via phone, email, and chat during night hours.
- Diagnose and resolve hardware and software problems efficiently to minimize downtime.
- Document all support tickets and resolutions in our CRM system accurately and promptly.
- Collaborate with the day shift team to pass on critical information and ensure continuity of service.
- Adhere to all company security protocols and compliance standards.
- Maintain a professional and positive demeanor while managing difficult customer situations.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Proven experience in customer service or technical support is a plus.
- Strong knowledge of Windows, Mac OS, and common office software.
- Excellent verbal and written communication skills.
- Ability to work independently and stay focused during late-night shifts.
- Flexibility to work weekends and holidays as required by the schedule.