Job Description
Join TechNova Solutions as a Night Shift Remote Support Specialist and become an integral part of our 24/7 operations team. We're urgently hiring motivated professionals to deliver exceptional technical support during overnight hours. Enjoy competitive compensation, flexible remote work arrangements, and comprehensive benefits while serving enterprise clients across the nation. This is your opportunity to thrive in a dynamic, high-impact role with immediate availability.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access for enterprise clients during night shift hours
- Diagnose and resolve complex hardware/software issues including network connectivity, cloud services, and cybersecurity incidents
- Document all interactions and resolutions in CRM systems while maintaining SLA compliance
- Collaborate with global teams to escalate critical issues and implement temporary workarounds
- Monitor system health and proactively address potential vulnerabilities during off-peak hours
- Contribute to knowledge base updates and training materials for support protocols
Qualifications
- 3+ years of technical support experience with focus on enterprise environments
- Advanced proficiency in Windows/Linux systems, cloud platforms (AWS/Azure), and networking fundamentals
- Valid CompTIA Security+ or equivalent cybersecurity certification required
- Proven ability to troubleshoot complex issues independently with minimal supervision
- Exceptional communication skills with ability to de-escalate technical scenarios
- Comfortable working overnight hours (10 PM - 6 AM PST) with flexible schedule availability
- Strong analytical skills with experience in ticketing systems (ServiceNow/Jira)