Job Description
Join TechNova Solutions' dynamic remote team as a Night Shift Support Specialist! We're seeking motivated professionals ready to start immediately and provide exceptional technical support during overnight hours. This fully remote position offers flexible scheduling while serving our West Coast clientele. Enjoy competitive compensation, comprehensive training, and opportunities for career growth in a fast-paced tech environment.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and email during overnight shifts
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with global support teams during critical incidents
- Maintain high customer satisfaction scores (CSAT)
- Escalate complex issues to senior engineers
- Adhere to SLA metrics and response time protocols
Qualifications
- Minimum 2 years IT support experience
- Proven night shift or overnight availability
- Proficiency in Windows/macOS/Linux environments
- Strong written communication skills
- Experience with Zendesk or similar ticketing systems
- CCNA or CompTIA A+ certification preferred
- Ability to work independently in remote settings
- High-speed home internet connection required