Job Description
Join TechNova Solutions as a Night Shift Remote Support Specialist and become part of our award-winning team! We're urgently hiring dedicated professionals to provide exceptional technical support during overnight hours. This fully remote position offers competitive compensation, flexible scheduling, and opportunities for career growth. Work from anywhere in the US while supporting our global clients with cutting-edge technology solutions. If you're a tech-savvy problem-solver ready to thrive in a fast-paced environment, apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access during overnight shifts
- Troubleshoot and resolve hardware/software issues for enterprise clients
- Document all interactions and solutions in our CRM system
- Collaborate with global teams to escalate complex technical challenges
- Monitor system alerts and proactively address potential issues
- Maintain high customer satisfaction scores through effective communication
- Conduct routine system maintenance and updates during off-peak hours
Qualifications
- 2+ years of IT support or help desk experience
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong troubleshooting skills with diagnostic tools
- Excellent written and verbal communication abilities
- Comfortable working independently during overnight hours (12AM-8AM PT)
- CompTIA A+ or similar certification preferred
- High-speed internet connection and quiet home office environment