Job Description
Immediate opening for dedicated night shift remote professionals in Long Beach, CA! ConnectCare Solutions is urgently hiring motivated individuals to join our 24/7 customer support team. Enjoy the flexibility of working from home while making a real impact in healthcare coordination. We offer competitive pay, comprehensive benefits, and career growth opportunities. This is your chance to join a dynamic team supporting life-saving services. Apply now – positions fill fast!
Responsibilities
- Provide exceptional 24/7 phone and digital customer support for healthcare clients
- Accurately process patient intake forms and insurance verification
- Coordinate urgent appointment scheduling across multiple time zones
- Maintain detailed electronic health records with HIPAA compliance
- Resolve complex billing inquiries and service escalations
- Collaborate with cross-functional teams during critical care scenarios
- Document all interactions in our CRM system with precision
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or healthcare coordination experience
- Exceptional typing skills (60+ WPM) and computer proficiency
- Ability to work independently during night shift hours (10 PM - 6 AM PST)
- Strong problem-solving skills with calm demeanor under pressure
- Proficiency with CRM software (Salesforce experience a plus)
- Valid California business liability insurance (if applicable)