Job Description
Join TechNova Solutions as a Night Shift IT Support Specialist and become an essential part of our dynamic remote team. We're seeking dedicated professionals to provide exceptional technical support during evening hours while our global clients rest. This full-time direct hire opportunity offers competitive compensation, flexible scheduling, and the chance to work from anywhere in the United States. You'll troubleshoot complex systems, resolve user issues, and ensure seamless IT operations for our diverse clientele. If you thrive in fast-paced environments and excel at problem-solving, this role is your gateway to career growth in Austin's thriving tech scene.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems during night shifts
- Diagnose and resolve hardware/software issues for enterprise clients
- Implement security protocols and system updates during low-traffic hours
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with global IT teams on cross-continental projects
- Monitor system performance and proactively address potential vulnerabilities
- Train users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or help desk roles
- CCNA or CompTIA A+ certification required
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Strong analytical skills for complex system diagnostics
- Exceptional written and verbal communication abilities
- Ability to work independently with minimal supervision
- Previous night shift or flexible schedule experience preferred
- US citizenship or valid work authorization mandatory