Job Description
Are you an experienced IT professional seeking a stable night shift opportunity? Apex Digital Systems is currently hiring a Night Shift IT Support Specialist to join our growing team in Milwaukee, WI. We are looking for a detail-oriented individual who thrives in a 24/7 operational environment and can ensure our critical infrastructure remains secure and efficient during off-hours.
In this role, you will be the first line of defense for our internal users, resolving complex technical issues, managing server maintenance, and ensuring 100% uptime for our clients. We offer competitive pay, comprehensive benefits, and a clear path for career advancement.
Responsibilities
- Monitor server performance and system health during the night shift to proactively identify and resolve potential issues.
- Provide Level 2 and Level 3 technical support to internal employees via phone and ticketing systems.
- Perform scheduled system backups, patch management, and security audits outside of business hours.
- Ensure compliance with company IT policies and data security protocols during all operations.
- Document all incidents, resolutions, and maintenance activities in the IT Service Management (ITSM) database.
- Collaborate with the Day Shift team to ensure seamless handover of critical tickets and issues.
- Conduct routine hardware and software inventory checks as required.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or system administration.
- Strong knowledge of Windows Server, Active Directory, and network troubleshooting (TCP/IP, DNS, DHCP).
- Familiarity with remote monitoring tools (RMM) and ticketing software (ServiceNow, Jira, or similar).
- Ability to work a rotating 12-hour night shift schedule (e.g., 10:00 PM – 6:00 AM) consistently.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience is preferred.
- Strong verbal and written communication skills.