Job Description
Hiring Event: Join Our Night Shift Team Today!
Apex Digital Systems is expanding our operations and hosting an immediate hiring event for Night Shift IT Support Specialists in Indianapolis, IN. We are looking for tech-savvy individuals who thrive in a remote or hybrid environment to join our 24/7 support infrastructure.
As a critical part of our team, you will ensure our clients' technology runs smoothly while they sleep. This is a fantastic opportunity for career growth with a company that values work-life balance and technical excellence.
What You Will Do:
- Provide tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve complex hardware, software, and network issues.
- Monitor system performance and respond to alerts during off-peak hours.
- Document all incidents and resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with day-shift engineering teams to escalate and resolve tickets.
Why Apply?
- Competitive hourly pay with overtime opportunities.
- Comprehensive medical, dental, and vision insurance.
- 100% remote work flexibility for the right candidates.
Responsibilities
- Provide tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve complex hardware, software, and network issues.
- Monitor system performance and respond to alerts during off-peak hours.
- Document all incidents and resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with day-shift engineering teams to escalate and resolve tickets.
Qualifications
- High School Diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- 1-3 years of experience in IT support, help desk, or technical customer service.
- Strong knowledge of Microsoft Windows, Active Directory, and TCP/IP networking.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and adapt to a night shift schedule (10 PM - 6 AM or similar).
- Strong written and verbal communication skills.