Job Description
Are you a proactive problem solver looking for a Direct Hire opportunity with a top-tier technology firm? We are expanding our 24/7 operations team in Dallas, TX, and are seeking a reliable Night Shift IT Support Specialist.
In this role, you will be the first line of defense for our critical infrastructure. You will ensure business continuity by maintaining system stability, resolving technical issues, and supporting internal users during non-standard hours. We pride ourselves on a culture of safety, excellence, and professional growth.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Direct hire opportunity with long-term stability.
- Modern work environment with state-of-the-art facilities.
- Opportunity for overtime and shift differentials.
Responsibilities
- Provide 24/7 technical support for hardware, software, and network issues.
- Monitor system health and performance; proactively troubleshoot alerts.
- Perform routine maintenance, patch management, and security updates.
- Assist end-users with password resets, access requests, and application support.
- Document all incidents, resolutions, and maintenance logs in the ticketing system.
- Collaborate with the day shift team to ensure seamless handovers.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology preferred.
- 1-3 years of experience in IT support, help desk, or systems administration.
- Must be willing and able to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Excellent communication skills and a customer-centric attitude.
- Ability to lift up to 25 lbs for hardware setup and troubleshooting.