Job Description
Are you a high-energy problem solver who thrives in the quiet of the night? NightOwl Technologies is seeking a dedicated Night Shift IT Support Specialist to join our dynamic team in Portland, Oregon.
As a critical member of our 24/7 operations, you will ensure seamless technology operations for our enterprise clients. If you possess a deep understanding of IT systems and a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $24.00 and $32.00 per hour.
- 24/7 Environment: Enjoy a predictable night shift schedule with no weekends.
- Professional Growth: Access to cutting-edge training and certification programs.
We are looking for a proactive individual who can troubleshoot complex issues and maintain high service standards during overnight hours.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Monitor server health and perform routine maintenance to ensure system stability.
- Manage and resolve incoming helpdesk tickets with a focus on speed and accuracy.
- Collaborate with the day shift team to document escalations and share knowledge.
- Conduct on-site visits to troubleshoot physical infrastructure and equipment.
- Ensure data security protocols are followed strictly during all operations.
Qualifications
- Minimum of 2 years of experience in IT support, helpdesk, or a related technical field.
- Strong knowledge of Windows, Linux, and Active Directory environments.
- CompTIA A+ or Network+ certification is highly preferred.
- Demonstrated ability to work independently and solve problems without direct supervision.
- Excellent written and verbal communication skills for remote and in-person interactions.
- Flexibility to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).