Job Description
Are you a self-starter who thrives in a fast-paced environment? Apex Support Solutions is urgently hiring dedicated professionals for our Night Shift Support Team. Whether you are based in Tampa, FL, or working remotely, this is your chance to join a high-growth company that values work-life balance and top-tier performance.
As a Night Shift Specialist, you will be the first line of defense for our clients, resolving technical issues and ensuring 24/7 operational excellence. We offer competitive pay, comprehensive benefits, and a culture that respects your time.
Responsibilities
- Monitor and respond to incoming support tickets and inquiries via phone, email, and chat during night hours.
- Diagnose and troubleshoot technical issues for clients with a focus on rapid resolution and customer satisfaction.
- Document all interactions and resolutions in our CRM system to maintain accurate records.
- Collaborate with the day-shift team to ensure seamless handover of ongoing critical cases.
- Maintain a high level of knowledge regarding company products and services to provide accurate guidance.
- Escalate complex issues to senior management or specialized technical teams when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree or technical certification is a plus.
- Previous experience in customer service, technical support, or helpdesk roles is preferred.
- Must be available to work a consistent night shift schedule (e.g., 10 PM – 6 AM or 11 PM – 7 AM).
- Excellent verbal and written communication skills with a professional, empathetic tone.
- Proficient in using computers, CRM software, and remote desktop tools.
- Ability to work independently with minimal supervision while maintaining high productivity.