Job Description
Urgently Hiring: Night Shift Customer Support Specialist in Tucson, AZ (Remote)
We are looking for motivated, detail-oriented individuals to join our team for a direct hire opportunity. If you thrive in a fast-paced environment and enjoy helping others solve problems, this is the perfect role for you. We offer a competitive hourly wage, full benefits, and a stable work-life balance with our night shift schedule.
Why Join Us?
- Direct Hire opportunity with long-term career growth.
- Flexible night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Remote work from home setup.
- Comprehensive health, dental, and vision insurance.
- Weekly pay and performance bonuses.
Job Overview:
As a Night Shift Customer Support Specialist, you will be the first point of contact for our clients. You will troubleshoot technical issues, answer inquiries, and ensure our customers have a seamless experience with our services, all while working from the comfort of your home in Tucson, Arizona.
Responsibilities
- Handle a high volume of inbound customer tickets and inquiries via email and live chat during night shifts.
- Diagnose and resolve technical hardware and software issues for remote clients.
- Document all interactions, solutions, and customer feedback in the CRM system.
- Escalate complex issues to senior technical teams when necessary.
- Maintain a high level of professionalism and patience when communicating with frustrated customers.
- Adhere to all company policies and safety protocols regarding remote work.
- Conduct quality assurance checks on support tickets before closing.
Qualifications
- High school diploma or GED required; Associate's degree or technical certification is a plus.
- Must have a stable, high-speed internet connection and a dedicated workspace.
- Previous experience in customer service or technical support is preferred.
- Ability to work independently with minimal supervision during night hours.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Must be willing to work rotating night shifts including weekends and holidays.