Job Description
Are you looking for a flexible schedule that fits your lifestyle? Apex Tech Solutions is currently hiring Night Shift Customer Support Specialists for our Columbus, OH hub, with the option to work remotely. Join our elite team and enjoy a competitive salary, comprehensive benefits, and a supportive work environment.
We are seeking motivated individuals to provide exceptional service to our clients during our peak evening hours. If you thrive in a dynamic environment and want to make a real impact, apply today!
Responsibilities
- Provide top-tier technical support and troubleshooting for client inquiries via chat and email.
- Manage and resolve customer tickets within established Service Level Agreements (SLAs).
- Monitor system performance and identify potential issues during off-peak hours.
- Collaborate with the day shift team to ensure seamless handovers and continuity of service.
- Maintain accurate records of all interactions and resolutions in the CRM system.
- Assist in implementing process improvements to enhance customer satisfaction scores.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service or technical support experience is a plus.
- Strong computer literacy and proficiency with Microsoft Office Suite.
- Ability to work independently and maintain high productivity during night hours.
- Excellent verbal and written communication skills.
- Reliable internet connection if working remotely.