Job Description
Join our dynamic team as a Night Shift Customer Support Specialist and become the voice of our brand during critical hours. We're seeking dedicated professionals to deliver exceptional customer experiences while our global clients rest. This remote position offers immediate start for candidates ready to thrive in a fast-paced, 24/7 environment. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth in San Francisco's thriving tech ecosystem.
Responsibilities
- Provide real-time customer support via chat, email, and phone during night shift hours (10 PM - 6 AM PST)
- Resolve technical issues, billing inquiries, and product questions with efficiency and empathy
- Document all interactions using Salesforce CRM with precise detail and accuracy
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Maintain performance metrics including CSAT scores and first-contact resolution rates
- Contribute to knowledge base updates and process improvements
Qualifications
- Minimum 2 years of customer support experience in high-volume environments
- Proven ability to troubleshoot technical issues across software, hardware, and platforms
- Exceptional written and verbal communication skills with neutral accent
- Proficiency in CRM systems (Salesforce preferred) and helpdesk tools
- Self-motivated with strong time management in remote settings
- Available to commit to consistent night shift schedule including weekends
- High school diploma or equivalent; relevant certifications a plus