Job Description
Are you looking for a high-impact role with immediate start availability?
We are the leading provider of customer support solutions in the Midwest, and we are urgently hiring dedicated Night Shift professionals to join our team in Omaha, Nebraska. If you thrive in a dynamic environment and want to work flexible evening hours, this is your opportunity.
As a Night Shift Associate, you will be the voice of our brand, ensuring our clients receive top-tier support during critical evening hours. We value reliability, clear communication, and a proactive attitude. Join us and enjoy a comprehensive benefits package including health insurance, paid time off, and career growth opportunities.
Why Apply?
- Immediate Start: Onboarding begins this week.
- Night Shift Premium: Earn up to $24/hr with shift differential.
- Modern Environment: State-of-the-art facility in downtown Omaha.
- Growth Path: Clear trajectory into Team Lead or Management roles.
Responsibilities
- Handle inbound and outbound customer inquiries with empathy, accuracy, and efficiency.
- Resolve complex customer issues and escalate tickets to senior support levels when necessary.
- Maintain accurate and up-to-date records of all customer interactions and transactions in the CRM system.
- Ensure a high-quality customer experience by strictly following standard operating procedures (SOPs).
- Collaborate effectively with the day shift team to ensure seamless service transitions and continuity.
- Identify opportunities to upsell or cross-sell products/services to existing clients.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call center, or technical support environments preferred.
- Must be available to work nights (e.g., 5:00 PM to 2:00 AM).
- Strong computer literacy and typing skills (40+ WPM).
- Ability to work independently with minimal supervision.
- Excellent verbal communication and active listening skills.