Job Description
Are you ready to kickstart your career in technology? Cincinnati Tech Innovations is seeking a driven Junior Technical Support Specialist to join our growing team. We believe in talent over credentials—no degree required! If you have a passion for problem-solving and a knack for technology, we want to meet you.
Why This Role?
- Immediate Hire: We are looking to fill this position urgently to support our expanding client base.
- No Degree Required: We focus on your skills, certifications, and attitude.
- Competitive Pay: Earn between $45k and $55k annually.
- Modern Benefits: Health, dental, and paid time off.
As a Technical Support Specialist, you will be the first line of defense for our clients, ensuring their systems run smoothly and efficiently.
Responsibilities
- Provide tier 1 technical support to users via phone, email, and remote access.
- Diagnose and troubleshoot hardware and software issues on Windows and Mac operating systems.
- Log and track all technical issues and resolutions in our ticketing system.
- Assist in the setup and configuration of new workstations, printers, and peripherals.
- Collaborate with the IT team to implement software updates and security patches.
- Deliver exceptional customer service and maintain a professional demeanor at all times.
Qualifications
- High school diploma or equivalent (Associate’s degree or Bachelor’s degree is not required).
- Basic understanding of computer hardware and software components.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies and complete on-the-job training.
- Ability to work in a fast-paced, team-oriented environment.