Job Description
Are you looking to kickstart your career in the booming tech industry? Apex Innovations is seeking a driven Junior Technical Support Associate to join our dynamic team in Raleigh, NC. We prioritize potential and attitude over years of experience, offering a comprehensive training program to help you grow into a vital role within our IT infrastructure.
As a growing company, we are looking for enthusiastic individuals who are eager to solve problems and support our diverse client base. This is an excellent opportunity for recent graduates or career switchers looking to enter the technology sector without prior professional experience.
Responsibilities
- Provide tier-1 technical support to employees and clients via phone, email, and ticketing systems.
- Assist in the installation, configuration, and maintenance of hardware and software.
- Troubleshoot common network connectivity and device issues.
- Document technical issues and resolutions in our knowledge base.
- Collaborate with senior staff to learn best practices in IT operations.
- Maintain a professional and helpful demeanor when assisting users with technical difficulties.
Qualifications
- High school diploma or GED is required; an Associate’s degree in IT or related field is a plus but not mandatory.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is highly desirable.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- A valid driver's license and willingness to travel to client sites is a plus.