Job Description
Start your tech career in sunny St. Petersburg, FL! InnovateTech Solutions is seeking motivated individuals with no prior experience for our Junior Tech Support Specialist role. We offer comprehensive relocation assistance, including moving stipends and housing support, to help you transition smoothly to our vibrant coastal city. Join our collaborative team in delivering cutting-edge IT solutions while growing your skills through our structured training program.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Assist with system installations, configurations, and troubleshooting
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians to resolve complex technical problems
- Participate in ongoing training to develop technical expertise
- Support office technology including printers, networks, and security systems
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- Basic computer literacy and familiarity with Windows/Mac operating systems
- Strong problem-solving skills and ability to learn technical concepts quickly
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Willingness to relocate to St. Petersburg, FL
- Valid driver's license for occasional equipment transport