Job Description
Are you looking to launch your career in the technology sector? Apex Systems is proud to offer a unique opportunity for motivated individuals to join our IT team in Denver, Colorado. We are seeking a Junior IT Support Specialist who is eager to learn and grow.
The Role: In this entry-level position, you will be the first point of contact for technical support, assisting colleagues with hardware and software issues. We provide extensive training and visa sponsorship for qualified candidates looking to establish their careers in the United States.
Why Apply?
- Visa Sponsorship: We actively sponsor H1B, O1, and Green Card candidates.
- No Experience Required: We value potential and attitude over past technical history.
- Growth Path: Clear roadmap to Senior IT roles and specialized certifications.
- Modern Environment: Work with cutting-edge technologies in a collaborative culture.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Assist in the setup, configuration, and maintenance of desktop computers and peripherals.
- Troubleshoot and resolve common software and hardware issues.
- Monitor office network performance and report connectivity issues.
- Document all technical interactions and resolutions in the helpdesk system.
- Participate in ongoing training sessions to improve technical knowledge and certifications.
- Collaborate with the senior IT team to deploy new software updates.
Qualifications
- High school diploma or GED required; Bachelor’s degree in Computer Science or related field is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer operations.
- Strong desire to learn and a problem-solving mindset.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced team environment.
- Eligibility to legally work in the United States (we do not sponsor students currently studying).