Job Description
Are you looking to launch a successful career in Information Technology but lack the technical experience? TechNova Solutions is excited to announce an exclusive opening for a Junior IT Support Specialist in Richmond, VA.
We are dedicated to bridging the talent gap by offering comprehensive paid training for the right candidates. Furthermore, we are proud to provide visa sponsorship for international talent looking to relocate to the United States. Join a collaborative team where you will gain hands-on experience in enterprise networking, system administration, and cloud technologies.
Why Apply?
- Fully Paid Training: No prior experience needed—we teach you the industry skills you need to succeed.
- Visa Sponsorship: We support H1B, H4 EAD, and other eligible work visa holders.
- Competitive Compensation: Earn a salary while you learn with a starting range of $55k - $70k.
- Career Growth: Clear pathways to Senior Engineering and Management roles.
Responsibilities
- Provide day-to-day technical support to internal employees via phone, email, and remote desktop.
- Assist in the installation, configuration, and maintenance of hardware, software, and network peripherals.
- Monitor system performance and troubleshoot connectivity, security, and software issues.
- Document technical incidents, resolutions, and procedures in our IT Service Management (ITSM) tools.
- Collaborate with senior engineers to implement new IT solutions and upgrades.
- Ensure data security and compliance with company IT policies.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT is a strong plus.
- Basic understanding of computer hardware components, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and a logical approach to troubleshooting technical issues.
- Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical users.
- Eligibility to work in the United States and willingness to undergo a background check and visa sponsorship process.