Job Description
Join the Fastest Growing Tech Team in Chicago!
Are you ready to launch a career in Information Technology with an Immediate Start? Apex Digital Solutions is currently hiring Junior IT Support Specialists across the United States. We are looking for driven individuals who are eager to learn and possess a passion for technology, regardless of prior experience.
We offer a comprehensive paid training program, a dynamic remote-friendly work environment, and clear pathways for rapid career advancement. If you have a high school diploma and a strong desire to succeed, we want to hear from you.
Why Choose Apex Digital Solutions?
- Zero Experience Required: We provide all the training you need to become a certified IT professional.
- Immediate Onboarding: Start your career within 7 days of accepting the offer.
- Competitive Pay: Earn a solid salary with performance-based bonuses.
- Modern Benefits: Health, dental, vision, and 401(k) matching from day one.
Responsibilities
- Provide tier-1 technical support to customers via phone, email, and live chat.
- Troubleshoot hardware and software issues to ensure optimal system performance.
- Manage and update customer support tickets using our CRM software (Salesforce/Zendesk).
- Document technical issues and resolutions in the knowledge base to assist other team members.
- Collaborate with senior technicians to diagnose complex technical problems.
- Ensure strict adherence to data security and privacy protocols.
- Conduct remote sessions to walk clients through technical solutions.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users simply.
- Reliable high-speed internet connection and a quiet workspace (Remote/Hybrid).
- Willingness to complete a paid training course and obtain relevant certifications.
- Problem-solving mindset and a proactive approach to customer service.