Job Description
Are you ready to kickstart your career in the technology sector? Nexus Innovations is looking for a driven Junior IT Support Specialist to join our dynamic team in the heart of Houston, Texas. We pride ourselves on fostering a culture of innovation and growth, offering the perfect platform for entry-level professionals to hone their skills in a real-world corporate environment.
In this role, you will be the first point of contact for our employees' technical needs, ensuring seamless operations across our digital infrastructure. We value curiosity, resilience, and a proactive attitude. If you are passionate about solving problems and want to learn from industry experts, apply today.
What We Offer:
- Competitive starting salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Professional certification reimbursement and training programs.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
- Assist in the deployment, configuration, and maintenance of workstations, printers, and mobile devices.
- Document technical incidents, solutions, and changes in our ticketing system to maintain accurate knowledge bases.
- Collaborate with senior IT staff to identify areas for process improvement and system optimization.
- Conduct routine system checks and backups to ensure data integrity and security compliance.
- Onboard new employees by setting up their IT equipment and providing necessary training.
- Monitor inventory levels of IT supplies and report shortages promptly.
Qualifications
- High School Diploma or GED required; Associate degree in Information Technology, Computer Science, or related field is a strong plus.
- Basic understanding of Windows and macOS operating systems.
- Familiarity with networking concepts (LAN, WAN, IP addressing) and troubleshooting techniques.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to prioritize multiple tasks and work efficiently in a fast-paced environment.
- Eagerness to learn new technologies and obtain relevant IT certifications (e.g., CompTIA A+).