Job Description
Launch Your Career in Tech with a Direct-Hire Opportunity
Are you looking for a role where you can grow without the pressure of needing years of experience? Apex Digital Systems is actively hiring a Junior IT Support Specialist in Austin, Texas. We are a rapidly growing company dedicated to building a diverse team and investing in the talent of our employees.
Unlike temp agencies or contract roles, this is a direct hire position. You will receive hands-on training, mentorship from senior engineers, and a clear trajectory for advancement.
What You Will Do:
As a Junior IT Specialist, you will be the first point of contact for our team’s technology needs. You will learn how to manage IT infrastructure, troubleshoot complex issues, and support our internal operations.
Responsibilities
- Provide exceptional first-level technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.
- Assist in the setup, configuration, and deployment of new devices and operating systems.
- Maintain accurate records of IT tickets and resolutions in our helpdesk management system.
- Collaborate with senior IT staff to identify process improvements and automation opportunities.
- Stay current with the latest industry trends and complete required technical training.
Qualifications
- High school diploma or GED required; an Associate’s degree in Information Technology or Computer Science is a plus.
- Basic understanding of computer components, operating systems (Windows & macOS), and networking.
- Strong problem-solving skills with the ability to analyze issues logically.
- Excellent verbal and written communication skills.
- A self-starter attitude with a willingness to learn new technologies quickly.
- Ability to work in a fast-paced, collaborative team environment.