Job Description
Are you a tech enthusiast looking to launch your career in the heart of Silicon Valley? Apex Digital Solutions is seeking a motivated Junior IT Support Specialist to join our growing team in San Jose, CA.
We are looking for candidates who are eager to learn, possess a strong customer service mindset, and want to grow within a dynamic tech environment. If you are ready to start your journey in IT, we want to hear from you.
Why Join Us?
At Apex Digital Solutions, we value innovation and professional growth. As a Junior IT Support Specialist, you will receive mentorship from industry experts and gain hands-on experience with cutting-edge technologies.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment and configuration of new workstations, laptops, and mobile devices.
- Maintain accurate and up-to-date records of IT incidents and resolutions in our ticketing system.
- Collaborate with senior IT staff to identify and resolve network connectivity and security issues.
- Conduct basic training sessions for employees on software applications and office equipment usage.
- Monitor IT inventory levels and assist in the reordering of supplies and assets.
- Perform routine system updates and patch management under supervision.
Qualifications
- High School Diploma or GED required; Associate degree in Information Technology or related field is a plus.
- Familiarity with Windows operating systems and basic troubleshooting concepts.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a collaborative team.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) during employment.