Job Description
Join our dynamic team at TechSolutions Ltd and kickstart your career in IT! We're seeking motivated entry-level professionals to provide essential technical support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge technologies while working in a collaborative, growth-oriented environment.
Our comprehensive training program will equip you with industry-recognized certifications and mentorship from senior engineers. Enjoy competitive benefits including flexible working hours, professional development funds, and a clear career progression path.
Responsibilities
- Provide first-line technical support via phone, email, and remote access
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions using ticketing systems
- Assist with network administration tasks including VPN setup
- Conduct user training on IT systems and security protocols
- Collaborate with senior engineers on complex technical solutions
- Monitor system performance and report potential vulnerabilities
Qualifications
- Recent graduate or equivalent experience in IT/Computer Science
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service experience preferred
- CompTIA A+ certification or willingness to obtain