Job Description
Launch Your Tech Career in Jacksonville
Are you looking for an entry-level opportunity to jumpstart your career in Information Technology? Jacksonville Digital Solutions is hiring a Junior IT Support Associate to join our growing team. We are passionate about fostering talent and providing the mentorship you need to thrive in a modern tech environment.
In this role, you will be the first point of contact for internal technical support, helping our employees navigate the digital landscape with ease. If you are tech-savvy, eager to learn, and ready to work in a dynamic city like Jacksonville, we want to meet you.
Responsibilities
- Tier 1 Help Desk Support: Assist employees via phone, email, and in-person with hardware and software issues.
- Hardware Troubleshooting: Diagnose and resolve problems related to laptops, printers, monitors, and peripherals.
- System Maintenance: Perform routine software updates, patch management, and basic system configurations.
- Asset Management: Assist in the inventory tracking and deployment of new IT equipment to team members.
- Network Assistance: Help maintain a stable network environment by identifying connectivity issues and escalating them when necessary.
- Documentation: Maintain accurate logs of support tickets and resolutions in our ticketing system.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Computer Science, Information Technology, or related field is a plus.
- Technical Basics: Basic understanding of computer operating systems (Windows 10/11) and office software (Microsoft Office Suite).
- Communication: Strong verbal and written communication skills with a customer-first attitude.
- Problem Solving: Ability to troubleshoot basic technical issues and think logically under pressure.
- Soft Skills: Eagerness to learn new technologies and adapt to changing IT environments.
- Availability: Must be available to work full-time in our Jacksonville office.