Job Description
Transform your career with our comprehensive paid training program and relocation assistance! TechAdvance Solutions is seeking motivated individuals to join our IT Support team in vibrant New Orleans. No prior experience required – we invest in your growth through hands-on technical training, mentorship, and relocation reimbursement. Enjoy competitive benefits, career advancement opportunities, and the chance to build a future in one of America's most dynamic cities.
Responsibilities
- Provide Tier 1/2 technical support for hardware/software systems
- Diagnose and resolve network connectivity issues
- Assist with system installations, configurations, and upgrades
- Document technical processes and maintain knowledge base
- Collaborate with cross-functional teams on IT projects
- Deliver exceptional customer service via phone, email, and chat
- Participate in continuous training sessions to expand technical skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Willingness to relocate to New Orleans area
- Passion for technology and continuous learning
- Valid driver's license (for on-site support)
- Ability to lift 25 lbs for equipment handling