Job Description
Join our innovative team as a Weekend IT Support Specialist and transform how we deliver exceptional remote technical support. This direct-hire position offers the unique flexibility of weekend shifts while maintaining full-time benefits and career growth opportunities. You'll be the backbone of our digital infrastructure, ensuring seamless operations for our Washington Dc-based clients while enjoying the autonomy of remote work.
We're seeking a tech-savvy professional who thrives in dynamic environments and values work-life balance. Your expertise will directly impact user satisfaction and system reliability, making this role perfect for candidates who excel in autonomous settings and possess a passion for problem-solving.
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise systems and applications during weekend shifts
- Diagnose and resolve complex hardware, software, and network issues via remote access tools
- Implement and maintain security protocols for remote workstations and cloud-based systems
- Document incident resolutions, create knowledge base articles, and contribute to IT infrastructure improvements
- Collaborate with cross-functional teams during system upgrades and maintenance windows
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on cybersecurity best practices and remote access protocols
Qualifications
- 3+ years of experience in enterprise IT support or help desk roles
- Expertise in Windows Server administration, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency with remote support tools (TeamViewer, AnyConnect, or similar)
- Strong analytical skills with ability to troubleshoot complex technical issues independently
- Excellent written and verbal communication skills for remote stakeholder interactions
- Ability to work autonomously during weekend shifts while maintaining SLA compliance