Job Description
Launch a High-Paying Tech Career with Paid Training – No Degree Required!
Are you looking to break into the Information Technology industry without the burden of a four-year degree? Apex Systems is offering a Paid Training Program for motivated individuals in Jacksonville, FL. We are committed to investing in our team members, providing the mentorship, technical training, and certification support needed to excel in a senior IT role.
Join a forward-thinking team where your potential is valued over pedigree. This is a unique opportunity to earn a competitive salary while you learn the skills that drive modern business operations.
What You Will Do:
- Provide exceptional technical support to employees and clients via phone, email, and ticketing systems.
- Diagnose and resolve complex hardware, software, and network connectivity issues.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Manage user accounts, security permissions, and software licenses.
- Document technical procedures and maintain a comprehensive knowledge base.
- Collaborate with the engineering team to deploy system updates and security patches.
What We Are Looking For:
- No Degree Required: A High School Diploma or GED is required; an Associate’s degree in IT is a strong plus.
- Basic Tech Literacy: Comfortable navigating Windows and macOS operating systems.
- Strong Communication: Ability to explain technical concepts clearly to non-technical users.
- Problem Solver: A proactive mindset with a drive to find solutions to technical roadblocks.
- Eagerness to Learn: Willingness to participate in our paid training curriculum and obtain industry certifications.
Benefits: Health Insurance, 401(k) Matching, Paid Training, Career Advancement Opportunities, and Employee Assistance Program.
Responsibilities
- Provide day-to-day technical support to internal employees and clients via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain computer systems and peripherals.
- Manage user accounts, permissions, and security protocols.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to implement system upgrades and patches.
Qualifications
- No Degree Required: High school diploma or equivalent is sufficient; an Associate’s degree is a plus.
- Basic Tech Savvy: Comfortable navigating Windows and Mac operating systems.
- Strong Communication: Ability to explain technical concepts to non-technical users.
- Problem-Solving: Proven ability to troubleshoot and resolve technical roadblocks.
- Reliability: Punctual and willing to learn new technologies quickly.