Job Description
Are you ready to launch your career in technology? IndyConnect Systems is seeking a talented IT Support Specialist to join our growing team in Indianapolis, IN. We are proud to offer a culture that values hands-on experience and problem-solving skills over formal education. If you are passionate about technology and eager to learn, this is the perfect opportunity for you.
As a key member of our IT team, you will be at the forefront of supporting our diverse client base. We provide comprehensive training and a clear path for professional growth. Join us in building the future of IT support in the Midwest!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot desktop computers, laptops, and peripherals.
- Manage user accounts, permissions, and security settings within the Active Directory environment.
- Document technical solutions and maintain accurate issue logs using our ticketing system.
- Assist in the deployment of new devices and software updates across the organization.
- Collaborate with senior IT staff to resolve complex technical challenges.
Qualifications
- High school diploma or GED equivalent required (No Bachelor's Degree Required).
- Familiarity with Microsoft Windows operating systems and Microsoft Office Suite.
- Basic understanding of computer hardware components (CPU, RAM, storage).
- Strong problem-solving skills and the ability to troubleshoot common tech issues.
- Excellent verbal and written communication skills.
- Willingness to obtain relevant IT certifications (on company dime).