Job Description
We are currently seeking a highly motivated IT Support Specialist to join our dynamic team in Jacksonville, FL. This is a direct hire position with a start date of immediate availability.
As a key member of our technical team, you will be the first point of contact for internal employees, resolving hardware, software, and network issues efficiently. If you are looking for a stable career in a fast-paced environment where your skills are valued, apply today!
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- Modern work environment with flexible scheduling options.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Manage and respond to incoming help desk tickets within established SLA guidelines.
- Install, configure, and troubleshoot desktop operating systems (Windows/macOS) and peripheral devices.
- Collaborate with the IT infrastructure team to ensure system reliability and security.
- Conduct user training sessions on new software and IT policies.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or GED; Associate's degree in Information Technology is a plus.
- Minimum of 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification is highly preferred but not required for immediate consideration.