Job Description
Join the NexTech Solutions Team Today!
NexTech Solutions is seeking a highly skilled IT Support Specialist to join our growing team in Omaha, NE. We offer an immediate hire opportunity for a proactive problem solver who thrives in a fast-paced environment. If you are passionate about technology and customer service, we want to hear from you.
As an IT Support Specialist, you will be the first point of contact for our employees, ensuring seamless technology operations and rapid issue resolution. This is a fantastic opportunity to advance your career with a company that values innovation and employee growth.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to internal staff.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Assist with the deployment, configuration, and maintenance of desktop and mobile devices.
- Monitor system performance and respond to alerts to prevent downtime.
- Maintain accurate documentation of technical issues and resolutions in the help desk system.
- Collaborate with the IT team to implement new software updates and security patches.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 1-3 years of professional experience in IT support or help desk roles.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Familiarity with Active Directory and basic network troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities effectively.