Job Description
Join the Apex Team and Accelerate Your Career in Jacksonville!
Are you looking for a high-paying career in Information Technology without the burden of a traditional four-year degree? Apex Digital Solutions is expanding our technical support team and is seeking driven individuals to join our dynamic workforce in Jacksonville, FL. We value skill, certifications, and a strong work ethic over pedigree.
We offer a competitive salary package, comprehensive benefits, and a clear path for upward mobility. If you are ready to leave the 9-to-5 grind behind and start earning what you deserve, apply today.
Responsibilities
- Provide Tier 2/3 Technical Support: Diagnose and resolve hardware, software, and network issues for internal employees and clients remotely and on-site.
- System Administration: Manage user accounts, permissions, and security protocols across the Windows and Linux environments.
- Hardware & Peripherals: Troubleshoot, repair, and maintain desktops, laptops, printers, and mobile devices.
- Network Troubleshooting: Assist in maintaining network integrity, identifying bottlenecks, and ensuring high-speed connectivity.
- Documentation: Maintain detailed records of all technical issues, resolutions, and hardware inventory in our ticketing system.
- Client Communication: Interact professionally with clients to explain technical concepts and provide step-by-step solutions.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or IT preferred but not mandatory.
- Certifications: CompTIA A+, Network+, or Security+ certification is a strong plus (we provide sponsorship for training).
- Experience: 1-2 years of experience in a help desk or technical support role.
- Technical Skills: Proficiency in Microsoft Office Suite, Active Directory, and basic scripting (PowerShell/Batch).
- Problem Solving: Ability to troubleshoot complex technical problems under pressure.
- Communication: Excellent verbal and written communication skills in English.