Job Description
Are you ready to start a new career immediately?
We are currently hosting a Hiring Event in Virginia Beach and are looking for driven individuals to join our growing team. We are seeking a Technical Support Specialist & Customer Service Representative to provide top-tier support to our clients. If you are looking for stability, immediate benefits, and a dynamic work environment, this is the opportunity for you.
Why Join Us?
- Immediate Start: Onboard and begin working within 48 hours.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Comprehensive Benefits: Health, dental, and vision insurance available from day one.
- Career Growth: Clear pathways for promotion into senior technical roles.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat.
- Troubleshoot and resolve basic hardware and software issues for end-users in a timely manner.
- Document all customer interactions and support tickets accurately in our CRM system.
- Collaborate with senior IT staff to escalate complex technical problems effectively.
- Conduct product training sessions for new clients to ensure product satisfaction.
- Maintain a high level of professionalism and patience during high-volume periods.
- Identify opportunities to improve internal support processes and documentation.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous customer service or technical support experience is preferred but not mandatory for the Hiring Event.
- Strong computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills with a focus on clarity.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must be authorized to work in the United States.
- Valid driver's license and reliable transportation may be required for on-site events.