Job Description
Join TechNova Solutions and kickstart your tech career without a degree! We're seeking motivated IT Support Specialists to join our Phoenix team with full relocation assistance. As a rapidly growing tech hub, Phoenix offers an unbeatable quality of life with sunny skies and affordable living. You'll provide critical technical support to our enterprise clients while advancing your skills in cloud technologies and cybersecurity. No degree? No problem—we value hands-on experience and industry certifications. Enjoy comprehensive benefits, professional development stipends, and a relocation package covering moving expenses and temporary housing.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage cloud infrastructure including AWS and Azure environments
- Implement cybersecurity protocols and conduct security audits
- Provide remote and on-site technical support to enterprise clients
- Document technical procedures and maintain knowledge base articles
- Collaborate with development teams on deployment troubleshooting
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency in Windows Server administration and Active Directory
- Experience with ticketing systems (ServiceNow, Jira)
- Strong problem-solving and customer service skills
- Ability to lift 30lbs for equipment maintenance
- Valid driver's license and willingness to travel locally
- Portfolio demonstrating troubleshooting projects or certifications