Job Description
Are you looking for a job that pays you daily?
Apex Logistics Solutions is currently seeking dedicated Customer Service Representatives to join our high-performing team in New York, NY, and Texas. We offer competitive pay with the unique benefit of Daily Pay options, allowing you to access your earnings when you need them most.
We are an industry leader committed to excellence, safety, and customer satisfaction. If you are ready for an immediate start and a career that values your hard work, we want to hear from you.
Why Choose Us?
- Daily Pay Options: Get paid daily or weekly with our instant pay features.
- Immediate Start: Onboarding happens fast so you can begin earning immediately.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within our logistics network.
Your Role
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive top-tier support while managing logistics operations efficiently.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Process orders, manage returns, and resolve complaints with a focus on customer retention.
- Update and maintain accurate customer records and order tracking information in our CRM system.
- Collaborate with dispatch and warehouse teams to ensure timely delivery and service.
- Identify opportunities to upsell services and improve the overall customer experience.
- Adhere to all company safety protocols and regulatory compliance standards.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service, logistics, or dispatching is a plus.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Proficiency with computer systems, MS Office, and CRM software.
- Must be willing to work flexible hours, including evenings and weekends.
- Reliable transportation to work locations.