Job Description
Are you ready to kickstart your career with an immediate hire opportunity? Apex Innovations Inc. is currently seeking a skilled Technical Support Specialist to join our dynamic team in Oakland. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is passionate about delivering top-tier technical assistance to our clients.
As a key member of our IT department, you will be the face of our technical support, ensuring our internal and external clients experience seamless operations. We offer a competitive benefits package, a collaborative culture, and the chance to grow your skills in a cutting-edge setting.
Responsibilities
- Diagnose and troubleshoot complex hardware and software issues for end-users in a timely manner.
- Provide exceptional customer service and technical guidance via phone, email, and remote desktop tools.
- Install, configure, and maintain computer systems, networks, and peripherals.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with the senior IT team to implement system upgrades and security patches.
- Conduct basic IT training sessions for new employees to ensure smooth onboarding.
- Monitor system performance and proactively identify potential technical risks.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 1-2 years of experience in a help desk or technical support role.
- Strong working knowledge of Windows, macOS, and network protocols (TCP/IP, DNS).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize tasks effectively and work well under pressure in a fast-paced environment.
- Must be available to start immediately upon offer acceptance.