Job Description
Join TechFlow Solutions Inc. immediately as an IT Support Specialist in sunny San Diego! We're seeking a dynamic professional to join our cutting-edge team and deliver exceptional technical support to our diverse client base. This is your chance to launch your career in a fast-paced environment with competitive compensation and growth opportunities. Don't wait—apply today and start making an impact tomorrow!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and resolve IT service tickets using JIRA and ServiceNow platforms
- Deploy and configure cloud infrastructure solutions including AWS and Azure
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to implement system upgrades
- Conduct cybersecurity awareness training for employees
- Maintain asset inventory and lifecycle management
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Security+ or AWS Certified Cloud Practitioner certification
- Proficiency in Windows Server, Active Directory, and PowerShell
- Experience with ticketing systems and ITIL framework
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call duties