Job Description
Join our dynamic team in Arlington, VA for an immediate hire opportunity! TechCorp Solutions is seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is your chance to launch your career with a forward-thinking technology leader. We're hosting a hiring event this week – apply now and start your new role next Monday!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage Active Directory accounts and network permissions
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Monitor system performance and security protocols
- Train end-users on technology best practices
Qualifications
- 2+ years of IT support experience in enterprise environments
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS, Office 365, and cloud platforms
- Strong troubleshooting skills with network diagnostics tools
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently and prioritize urgent requests