Job Description
Join Omaha's fastest-growing tech firm! We're seeking an immediate hire for a Foreigner-Friendly IT Support Specialist role. Enjoy competitive pay, comprehensive visa sponsorship, and a welcoming environment designed for international professionals. Start your career in the heart of America's technology hub with full relocation support and cultural integration programs.
Why Apply Today?
• Immediate start opportunity
• Dedicated visa sponsorship team
• Relocation assistance provided
• Cross-cultural onboarding program
• Career advancement pathways
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage helpdesk tickets and resolve issues within SLA timelines
- Deploy and maintain cybersecurity protocols across 200+ endpoints
- Collaborate with global teams on system upgrades and migrations
- Document technical procedures and create user training materials
- Participate in 24/7 on-call rotation (1 week/month)
- Maintain compliance with ISO 27001 security standards
Qualifications
- Associate degree in IT/Computer Science or equivalent experience
- Minimum 3 years in enterprise IT support or helpdesk roles
- Proficiency in Windows Server, Active Directory, and Azure AD
- Strong troubleshooting skills for network and cloud environments
- Valid work authorization (visa sponsorship available for qualified candidates)
- English fluency required; additional languages preferred
- CompTIA Security+ or equivalent certification required
- Ability to obtain ITIL Foundation certification within 6 months