Job Description
Join our diverse team in Baltimore, MD as an Immediate Hire Foreigner-Friendly Customer Support Specialist! GlobalConnect Solutions is a rapidly growing tech company committed to inclusive hiring practices and supporting international talent. We offer relocation assistance, visa sponsorship eligibility, and a welcoming workplace culture.
As a key member of our support team, you'll resolve technical inquiries for global clients while collaborating with cross-border colleagues. Our Baltimore office features modern amenities, flexible working hours, and dedicated language support for non-native English speakers. Start your career in the US with comprehensive onboarding and career growth opportunities.
Responsibilities
- Provide multilingual technical support via phone, email, and chat for international clients
- Troubleshoot software/hardware issues using remote diagnostic tools
- Document client interactions and resolutions in CRM systems
- Collaborate with global teams to resolve complex technical escalations
- Contribute to process improvements for cross-border customer experiences
- Maintain performance metrics (CSAT, resolution time, first-contact resolution)
- Participate in monthly cross-cultural training sessions
Qualifications
- Associate degree or equivalent experience in customer service/IT support
- Fluency in English plus additional language (Spanish, Mandarin, or French preferred)
- 1+ years experience in technical support or customer service role
- Proficiency with ticketing systems (Zendesk, Jira) and remote desktop tools
- Valid work authorization or willingness to relocate to Baltimore, MD
- Strong problem-solving skills with attention to detail
- Ability to work flexible hours including occasional weekends
- Basic knowledge of networking concepts and cloud services