Job Description
Join our diverse team immediately! Global Solutions Inc. is seeking a Customer Service Representative for an immediate hire position in Lexington, KY. We proudly welcome international applicants and offer a supportive, inclusive work environment. No visa sponsorship required – all legally authorized workers are encouraged to apply!
What We Offer:
- Immediate start date
- Comprehensive training program
- Competitive benefits package
- Career advancement opportunities
Be part of a company that values global perspectives and offers a seamless onboarding experience for newcomers to the US!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet key performance metrics (CSAT, resolution rates)
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent
- Fluent English communication skills (written/spoken)
- Previous customer service experience preferred
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency with MS Office
- Legally authorized to work in the United States