Job Description
Join our dynamic team immediately as a Customer Support Specialist at TechFlow Solutions! We're seeking a passionate individual to deliver exceptional service and resolve technical inquiries for our growing client base. This urgent opening offers immediate start date and competitive benefits in Dallas' thriving tech hub. If you're ready to make an impact from day one, apply now!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases in CRM system with detailed resolution notes
- Collaborate with technical team to troubleshoot complex issues
- Proactively identify process improvements for faster resolution
- Maintain product knowledge through continuous training
- Support escalations from tier 1 agents
- Contribute to knowledge base documentation
Qualifications
- 1+ years customer support experience in tech industry
- Proficiency with Zendesk/ServiceNow CRM platforms
- Exceptional written and verbal communication skills
- Ability to diagnose basic technical issues remotely
- High school diploma; relevant certifications preferred
- Proven problem-solving abilities
- Adaptability to fast-paced startup environment
- Spanish bilingual skills a strong plus