Job Description
Seize your next career opportunity with Nexus Solutions! We're seeking an energetic Customer Support Specialist to join our Dallas team immediately. This contract role offers rapid onboarding and direct impact in a fast-paced tech environment. You'll be the voice of our brand, resolving client inquiries with precision and professionalism while gaining invaluable experience in SaaS support.
Why Join Us?
• Immediate start date
• Competitive hourly compensation
• Modern downtown office with flexible hours
• Growth path into full-time roles
• Comprehensive training on industry-leading platforms
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for SaaS clients
- Resolve technical issues and troubleshoot software inquiries efficiently
- Document all client interactions in CRM systems with detailed notes
- Collaborate with engineering teams to escalate complex technical bugs
- Conduct product training sessions for new and existing clients
- Monitor support ticket queues to maintain SLA compliance
- Identify process improvement opportunities and implement solutions
Qualifications
- 1+ years of customer support or help desk experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong troubleshooting skills for web applications and mobile interfaces
- Excellent written and verbal communication abilities
- Ability to thrive in high-volume, fast-paced environments
- Basic knowledge of HTML/CSS for technical troubleshooting
- High school diploma; college degree preferred
- Must be authorized to work in the US immediately