Job Description
Join our award-winning hospitality team in Seattle with immediate openings for dynamic Customer Service Specialists! We're seeking passionate professionals to deliver exceptional guest experiences at our downtown properties. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Seattle's bustling tourism district. Perfect for individuals ready to start immediately and make an impact!
Responsibilities
- Manage guest inquiries via phone, email, and in-person with exceptional professionalism
- Process reservations and coordinate with housekeeping/operations teams
- Resolve guest concerns with empathy and solution-oriented mindset
- Utilize property management systems for accurate record-keeping
- Collaborate with cross-functional departments to ensure seamless service
- Contribute to continuous improvement of guest experience protocols
Qualifications
- 1+ years customer service or hospitality experience
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Proficiency with reservation software and MS Office suite
- High school diploma or equivalent (college degree preferred)
- Positive attitude and commitment to teamwork
- Seattle residency required for immediate start