Job Description
Join our dynamic team at Nexus Solutions Group as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences in our fast-paced San Jose headquarters. This full-time role offers competitive pay, comprehensive benefits, and a supportive environment where your skills are valued. If you're ready to start your career journey immediately, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product guidance for software solutions
- Maintain detailed customer records in CRM systems and document interactions
- Collaborate with technical teams to escalate complex issues effectively
- Meet daily performance metrics for response time and resolution rates
- Contribute to process improvements for enhanced customer satisfaction
Qualifications
- Minimum 1 year of customer service or technical support experience
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Strong problem-solving abilities and conflict resolution skills
- Excellent written and verbal communication in English
- Ability to work flexible shifts including weekends if required
- High school diploma or equivalent; associate degree preferred
- Valid California driver's license for occasional off-site meetings