Job Description
Join our dynamic team at Jacksonville Solutions Group where we're urgently hiring Customer Service Specialists to start immediately! This is a rare opportunity to launch your career in a supportive, fast-paced environment with competitive compensation and growth potential. We value your dedication and offer comprehensive training to ensure your success from day one.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Meet or exceed daily performance metrics including response times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficient with Microsoft Office Suite
- Reliable transportation and punctuality
- Positive attitude with service-oriented mindset