Job Description
Join our dynamic team in Chicago's vibrant downtown! We're seeking an exceptional Customer Service Specialist to start immediately. This high-impact role offers competitive compensation, comprehensive benefits, and rapid career growth within a forward-thinking organization.
Enjoy a collaborative environment where your expertise directly shapes our client experience. This is your chance to make an immediate impact while building a rewarding career path in one of America's most exciting business hubs.
Why Apply Today? • Same-week start date • Comprehensive health/dental/vision • 401k with company match • Professional development budget • Modern downtown workspace
Responsibilities
- Handle 50+ inbound/outbound customer inquiries daily via phone, email, and chat
- Resolve complex billing and service issues with 95% first-contact resolution
- Document interactions in CRM system with 100% accuracy
- Collaborate with sales team to identify upsell opportunities
- Meet/exceed monthly KPIs for customer satisfaction (CSAT) and efficiency
- Train new hires on customer service protocols
- Analyze customer feedback trends to improve service quality
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficient in Salesforce and Zendesk platforms
- Exceptional written and verbal communication skills
- Ability to multitask across multiple channels simultaneously
- Strong problem-solving abilities with data-driven approach
- Availability for flexible shifts (including weekends)
- Associate degree or equivalent professional certification
- Chicago residency preferred (must pass background check)