Job Description
Join Our Team Immediately! Global Solutions Inc. is urgently hiring Customer Service Representatives in San Diego, CA. If you're ready to start your career without delays, apply now!
We're seeking dynamic individuals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available for qualified candidates.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Process orders and handle basic troubleshooting
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Proficient in CRM software (e.g., Salesforce)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency (MS Office Suite)
- Positive attitude and resilience under pressure
- Must pass background check/drug screen