Job Description
Join GlobalTech Solutions as a Bilingual Customer Support Specialist in Lexington, KY! We're seeking immediate hires with strong communication skills and cultural awareness to support our diverse international client base. Enjoy competitive pay, comprehensive training, and a welcoming environment designed to support newcomers to the US. Apply today to start your career journey with us!
Responsibilities
- Provide exceptional customer support via phone, email, and chat in English and Spanish
- Resolve technical inquiries for software and hardware products
- Document customer interactions and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Assist in training new hires on customer service protocols
- Participate in weekly performance reviews and feedback sessions
Qualifications
- Fluent in English and Spanish (written and verbal)
- 1+ years of customer service or technical support experience
- Valid work authorization in the United States
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Positive attitude and cultural sensitivity